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What can we help with today?

Return items

Answers to common questions about making changes to your order:

How do I cancel an order?

Please call 800-828-0448. At this time, orders cannot be cancelled online.

What is your return policy?

If within 15 days of receiving your product you are not completely satisified with your new product, you may send it back for a full refund.

How do I exchange an item?

Submit a return and follow the instructions for exchanging product from a recent order.
Check order status

The status of your order can be checked online.

Request service

Free sharpening or repair services can be requested online.

Billing Questions

Answers to common questions about billing:

When is my next payment?

Check payment status

How do I change my payment method?

Please give us a call at 1-800-828-0448, and we'll be happy to help.

Can I change my payment plan?

Please give us a call at 1-800-828-0448, and we'll be happy to help.

Cutco Contacts

Cutco Customer Service

For website support, billing or product service:

Fax (716) 790-7184

Cutco Customer Service
322 Houghton Ave
Olean NY 14760

Cutco Customer Service
7-2351 Huron St
London ON N5V 0A8

Cutco Orders

To order from a catalog or if you have product questions:

Fax (716) 790-7173

Cutco Catalog Service
322 Houghton Ave
Olean NY 14760

Cutco Catalog Service
7-2351 Huron St
London ON N5V 0A8

Cutco Events

Cutco Events
322 Houghton Ave
Olean NY 14760

Cutco Events
7-2351 Huron St
London ON N5V 0A8

Public Relations

(716) 373-6141

Cutco Cutlery PR
1116 East State St
Olean NY 14760