Once we receive your knives in Olean, N.Y., our product care team will service your Cutco and ship it back to you within one to two weeks. Thank you for being part of the Cutco family. All Cutco Products are backed by The Forever Guarantee.
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We may need to replace your item(s) with a current style at no additional cost to you (exceptions may apply). Replacement applies to any item. If you do not want an item replaced, including items with older-style handles (typically made before 1980), we're happy to return them to you in the same condition.
We review all special comments and instructions, and as a result it could delay your service if additional information is required.
Sharpening is always free. There is a nominal return shipping fee to cover the cost of sending your items back to you.
Return shipping and handling fee applies to all serviced product. You may pay your return shipping fee by check or credit card. The fee could be waived or reduced if an item is deemed substandard or unserviceable due to materials or craftsmanship.
Your Estimated Return Shipping Fee:
The final cost may vary depending on the quantity of items we receive.
Items for sharpening or repair:
Credit card OR check
Review customer details, products for service, payment info, and submit your request.
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