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Cutco Sharpening & Repair
Details
Can you sharpen my knives?
Yes.
As part of the Cutco Forever Guarantee, we'll sharpen your knives and return them like new.
How much does sharpening cost?
Sharpening is free. There is a return shipping fee, so that we can send your items back to you.
Quantity of items sent
Return shipping fee
1–5 products
$10
6–10 products
$12
11–25 products
$14
26–40 products
$17
How long does it take to have my knives sharpened?
Once we have your package in Olean, N.Y., please allow two to three weeks for the processing and
return of your products.
One of my products broke. What can I do?
Send it in and our skilled craftsmen will inspect the
product to determine if we need to repair it or replace it with new product. It's that simple.
We will then ship the product back to you.
If the damage was caused by misuse or abuse, we will replace the item for one half of the current
retail price.
Where do I send my products?
If you live in the U.S., please request service online, and
send your product with your printed service request confirmation to:
Cutco Return/Repair
322 Houghton Ave.
Olean, NY
14760.
If you live in Canada, please request service online, and
send your product with your printed service request confirmation to:
Vector Marketing Canada Corporation
Return/Repair
7-2351 Huron Street
London, ON N5V 0A8
Ordering Cutco
Why are you adding sales tax?
Cutco Corp. is a direct sales company and does business in all 50 states, and because
of this Cutco is required to collect and remit sales tax.
I have a promotion code. How do I apply it?
If a promotion requiring a code is currently applicable, at checkout you will be provided an
option to apply it.
How do I cancel an order?
Please call customer service at 1-800-828-0448 or contact
us by email. When emailing, please remember to provide your name and order number.
What is your return policy?
If within 15 days of receiving your product you are not completely satisfied with your new
product, you may send it back for a full refund.
What types of payment methods do you accept?
We accept the following methods of payment: VISA, Mastercard, Discover, American Express or
the Cutco Gift Card. Paypal is available as an option on cutco.com. ACH is available when placing an order by phone at 1-800-633-8323.
Do you provide payment plans?
For orders $200 or more, you can break your order into two equal payments, and a $4 admin fee will added. For orders $300 or
more, you can break your order into three equal payments, and a $6 admin fee will be added.
Cutco Shipping
Do you ship internationally?
At this time orders can only be shipped within the United States, Puerto Rico and Guam.
Is shipping free?
For your convenience, the cost of regular shipping and handling is included in the price of products. Express shipping options are available for an additional cost.
When should I receive my order?
Most orders arrive in 7-10 business days with included regular shipping. Express shipping options are available for an additional cost.
Please allow an additional 1-2 business days for engraved orders to ship, even if express shipping is requested.
Can you sharpen my knives?
Yes.
As part of the Cutco Forever Guarantee, we'll sharpen your knives and return them like new.
How much does sharpening cost?
Sharpening is free. There is a return shipping fee, so that we can send your items back to you.
| Quantity of items sent | Return shipping fee |
|---|---|
| 1–5 products | $10 |
| 6–10 products | $12 |
| 11–25 products | $14 |
| 26–40 products | $17 |
How long does it take to have my knives sharpened?
Once we have your package in Olean, N.Y., please allow two to three weeks for the processing and return of your products.
One of my products broke. What can I do?
Send it in and our skilled craftsmen will inspect the product to determine if we need to repair it or replace it with new product. It's that simple. We will then ship the product back to you.
If the damage was caused by misuse or abuse, we will replace the item for one half of the current retail price.
Where do I send my products?
If you live in the U.S., please request service online, and
send your product with your printed service request confirmation to:
Cutco Return/Repair
322 Houghton Ave.
Olean, NY
14760.
If you live in Canada, please request service online, and
send your product with your printed service request confirmation to:
Vector Marketing Canada Corporation
Return/Repair
7-2351 Huron Street
London, ON N5V 0A8
Why are you adding sales tax?
Cutco Corp. is a direct sales company and does business in all 50 states, and because of this Cutco is required to collect and remit sales tax.
I have a promotion code. How do I apply it?
If a promotion requiring a code is currently applicable, at checkout you will be provided an option to apply it.
How do I cancel an order?
Please call customer service at 1-800-828-0448 or contact us by email. When emailing, please remember to provide your name and order number.
What is your return policy?
If within 15 days of receiving your product you are not completely satisfied with your new product, you may send it back for a full refund.
What types of payment methods do you accept?
We accept the following methods of payment: VISA, Mastercard, Discover, American Express or the Cutco Gift Card. Paypal is available as an option on cutco.com. ACH is available when placing an order by phone at 1-800-633-8323.
Do you provide payment plans?
For orders $200 or more, you can break your order into two equal payments, and a $4 admin fee will added. For orders $300 or more, you can break your order into three equal payments, and a $6 admin fee will be added.
Cutco Shipping
Do you ship internationally?
At this time orders can only be shipped within the United States, Puerto Rico and Guam.
Is shipping free?
For your convenience, the cost of regular shipping and handling is included in the price of products. Express shipping options are available for an additional cost.
When should I receive my order?
Most orders arrive in 7-10 business days with included regular shipping. Express shipping options are available for an additional cost.
Please allow an additional 1-2 business days for engraved orders to ship, even if express shipping is requested.
Do you ship internationally?
At this time orders can only be shipped within the United States, Puerto Rico and Guam.
Is shipping free?
For your convenience, the cost of regular shipping and handling is included in the price of products. Express shipping options are available for an additional cost.
When should I receive my order?
Most orders arrive in 7-10 business days with included regular shipping. Express shipping options are available for an additional cost.
Please allow an additional 1-2 business days for engraved orders to ship, even if express shipping is requested.