Cutco Customer Service

Yes. Backed by The Forever Guarantee, we'll sharpen all of your Cutco Knives for free. They will go through a detailed multi-step process. Once complete, they are returned to you and will be ready to be used daily for years to come. A nominal return shipping fee will apply based on the quantity of items serviced.

To get started, complete a service request.

All Cutco Products are backed by The Forever Guarantee. This includes accessories, gadgets, tableware, cookware and more. If at any time you are not completely satisfied with the performance of your Cutco Product, we will correct the problem or replace it. A nominal return shipping fee will apply based on the quantity of items serviced.

To get started, complete a service request.

Complete a service request and follow the shipping instructions. Once we have your package in Olean, New York, skilled professionals will inspect the product to determine if it needs to be repaired or replaced with new product. We will then ship the product back to you. A nominal return shipping fee will apply based on the quantity of items serviced.

If the damage was caused by an unconventional use, we will replace the item for one half of the current retail price. See The Forever Guarantee for more details.

Once we receive your package in Olean, New York, please allow 2-3 weeks for the return of your products. Please note that while tracking may show we have received the package, service on the products may not have started.

Sharpening is always free. There is a nominal return shipping fee to cover the cost of sending your items back to you.

If you live in the U.S., please complete a service request, and send your product with your printed service request confirmation to the following address. Cutco Return/Repair 322 Houghton Ave Olean NY 14760

If you live in Canada, please complete a service request, and send your product with your printed service request confirmation to the following address. Vector Marketing Canada Corporation Return/Repair 7-2351 Huron Street London ON N5V 0A8

If you have vintage products (products made before 1990), in most cases we can still service them. If we can’t, we’ll replace them. If you don't want your vintage products replaced, you can choose to have the original items returned to you when you create a service request.

With proper use and care, the edge on your straight-edge and Double-D^®-edge knives should last years. When you notice they aren’t performing as you expect, send them for free sharpening and we’ll get them like new.

Regulations require Cutco to collect sales tax on orders shipping in all states in the U.S. except New Hampshire, Montana, Oregon and Delaware.

Where required, tax is also applied to shipping, gift wrap and personalization. Appropriate charges will be added to your order total and displayed on your order confirmation. When sales tax cannot be calculated at the time of an order being placed, the order total will be adjusted with the correct amount prior to shipping.

Regulations require Cutco to collect sales tax (GST and PST or HST) where applicable. Tax is calculated based on the order total, including shipping and handling, gift wrap and personalization. Provincial tax will be calculated on the ship to address for the order. When sales tax cannot be calculated at the time of an order being placed, the order total will be adjusted with the correct amount prior to shipping.

Please call us at or send us a message. Please remember to include your order number.

If within 15 days of receiving your product you are not completely satisfied with your new product, you may send it back for a full refund. See The Forever Guarantee for more details.

We accept Visa, Mastercard, Discover and American Express. Paypal is available on cutco.com.

At this time orders can only be shipped within the United States, Puerto Rico and Guam.

At this time orders can only be shipped within Canada.

For your convenience, the cost of regularstandard shipping and handling is included in the price of products. Express shipping options are is available for an additional cost.

Most orders arrive in 7-10 business days with included regularstandard shipping. Express shipping options are is available for an additional cost.

Please allow an additional 1-2 business days for orders with engraved custom text and 2-4 business days for orders with a monogram to ship, even when express shipping is requested.

Yes. The blade of most knives and accessories can be personalized with engraved custom text or a monogram. See each product for more detail.

All products ordered can be wrapped individually or together in one box. A wrapping fee will apply to each wrapped package.

Orders with gift wrap will ship normally. Allow an additional 1-2 business days for engraved custom text orders to ship, and 2-4 days for monogrammed orders, even if express shipping is requested.

Due to the personalization, products engraved with custom text or a monogram cannot be returned under the 15-Day Unconditional Money Back Guarantee. All other aspects of The Forever Guarantee do apply.