Returns & Exchanges

To exchange new product within 15 days of receiving your order, start an exchange and include the printed confirmation in your package. Please allow 1-2 weeks after we receive your product, to process your exchange.

Should the Cutco Product become damaged through unconventional use, we’ll replace the product for one-half of the current retail price plus applicable sales tax.

Personalized products cannot be returned or exchanged under the 15-Day Unconditional Money Back Guarantee, but all other aspects of the guarantee apply.

To return new product within 15 days of receiving your order, start a return and include the printed confirmation in your package. Please allow 1-2 weeks after we receive your product, to process your return for refund.

Personalized products cannot be returned or exchanged under the 15-Day Unconditional Money Back Guarantee, but all other aspects of the guarantee apply.

If you live in the U.S., please start a return or exchange, and send your product with your printed confirmation to the following address. Cutco Return/Exchange 322 Houghton Ave Olean NY 14760

If you live in Canada, please start a return or exchange, and send your product with your printed conformation to the following address. Vector Marketing Canada Corporation Return/Exchange 7-2351 Huron Street London ON N5V 0A8

If your vintage products have become damaged, in most cases we can still service them. To get started, complete a service request.

If the damage was caused by normal use, under The Forever Guarantee if at any time you are not completely satisfied with the performance of your Cutco Product, we will correct the problem or replace it.

If the damage was caused by an unconventional use, under The Forever Guarantee we will replace the item for one half of the current retail price.