We consider our customers to be part of the Cutco family, so if you’re not satisfied, we’re not satisfied.
Cutco Knife Sharpening & Repair
All Cutco Products are backed by The Forever Guarantee. This includes free sharpening of your Cutco Knives, including Double-D® and Micro Double-D™-edge knives. Request Service
Safely Packaging Your Knives for Service
To ensure the safety of Cutco, carrier and postal employees, please watch this important video and follow the instructions before sending your knives.
Instructions
-
COVER CLEAN KNIVES COMPLETELY AND SECURELY.
Cereal box cardboard or the original cardboard sheath shipped with your items work well. Wrap in an extra layer of tissue paper or newspaper.
-
DO NOT USE TAPE ON THE BLADES OR HANDLES.
Tape or adhesives cannot be removed and those items cannot be serviced.
-
DO NOT SHIP IN A PADDED OR PAPER ENVELOPE.
Place only knives in a sturdy corrugated cardboard box. The knives shouldn't be able to freely move around in the box. Fill excess space with tissue paper or newspaper.
-
DO NOT SHIP YOUR BLOCK OR TRAY.
Knives will fall out of the slots and the box during transport, causing danger to all carriers. Wrap each knife separately and securely.
-
INCLUDE YOUR PRINTED CONFIRMATION IN YOUR PACKAGE.
If paying by check, please make payable to Cutco, and include in your package.
Frequently Asked Questions
Can you sharpen my knives?
Yes. Backed by The Forever Guarantee, we'll sharpen all of your Cutco Knives for free. They will go through a detailed multi-step process. Once complete, they are returned to you and will be ready to be used daily for years to come. A nominal return shipping fee will apply based on the quantity of items serviced.
To get started, complete a service request.
What about my other Cutco Products?
All Cutco Products are backed by The Forever Guarantee. This includes accessories, gadgets, tableware, cookware and more. If at any time you are not completely satisfied with the performance of your Cutco Product, we will correct the problem or replace it. A nominal return shipping fee will apply based on the quantity of items serviced.
To get started, complete a service request.
What should I do if one of my products breaks and needs repaired?
Complete a service request and follow the shipping instructions. Once we receive your package in Olean, New York, skilled professionals will inspect the product to determine if it needs to be repaired it or replaced with new product. We will then ship the product back to you. A nominal return shipping fee will apply based on the quantity of items serviced.
If the damage was caused by an unconventional use, we will replace the item for one half of the current retail price. See The Forever Guarantee for more details.
How long does it take to have my knives sharpened?
Once we receive your package in Olean, New York, please allow 2-3 weeks for the return of your products. Keep in mind that while tracking may show we have received your package, service may not have started.
How much does sharpening cost?
Sharpening is always free. There is a nominal return shipping fee to cover the cost of sending your items back to you.
| Quantity of Products | Return Shipping Fee |
|---|---|
| 1-5 products | $10 |
| 6-10 products | $12 |
| 11-25 products | $14 |
| 26-40 products | $17 |
| Quantity of Products | Return Shipping Fee |
|---|---|
| 1-5 products | $15 |
| 6-10 products | $17 |
| 11-25 products | $20 |
| 26-40 products | $23 |
Where do I send my products?
If you live in the U.S., please complete a service request, and
send your product with your printed service request confirmation to the following address.
Cutco
Return/Repair
322 Houghton Ave
Olean NY 14760
If you live in Canada, please complete a service request, and
send your product with your printed service request confirmation to the following address.
Vector Marketing Canada Corporation
Return/Repair
7-2351 Huron Street
London ON N5V 0A8
Can I drop my knives off for service?
Can my vintage products be sharpened or repaired?
If you have vintage products (products made before 1990), in most cases we can still service them. If we can’t, we’ll replace them. If you don't want your vintage products replaced, you can choose to have the original items returned to you when you create a service request.
How often should I send my knives to be sharpened?
With proper use and care, the edge on your straight-edge and Double-D®-edge knives should last years. When you notice they aren’t performing as you expect, send them for free sharpening and we’ll get them like new.
Chat With Us
Email Us
Call