We consider our customers to be part of the Cutco family, so if you’re not satisfied, we’re not satisfied.
The Forever Guarantee
All Cutco® Products are backed by The Forever Guarantee. This is Cutco’s unwavering promise and it is at the heart of everything we do. Performance is guaranteed and this includes free sharpening.* If at any time you are not satisfied with the performance of your product, we will correct the problem or replace the product. Whether you made the initial purchase or you received Cutco as a gift, it is Cutco’s guarantee that your products will perform like new forever. *A nominal return shipping fee applies.
Since 1949, Cutco owners have enjoyed The Forever Guarantee which ensures the Cutco they use in their home will be as good tomorrow as the first time they used it. We want every Cutco owner to be satisfied forever, and when the product is passed along, we will continue to back that pledge. The guarantee has several important elements.
Forever Performance Guarantee
- If at any time you are not completely satisfied with the performance of your Cutco Product, we will correct the problem or replace it.
- Complete a service request or send the product with an explanatory note to the address listed below.
Forever Sharpness Guarantee
- Cutco Knives, when used in the home, will remain sharp for many years, but after extended use they may need FREE sharpening.
- For FREE sharpening of Double-D®- or straight-edge knives, complete a service request or send the product with an explanatory note to the address listed below. A nominal fee is required for the return shipping and handling. There is a 40 product limit per service request.
Forever Replacement Service Agreement
- Should your Cutco be damaged through unconventional use, we will replace it for half the current retail price plus applicable sales tax.
- Complete a service request or send the product with an explanatory note to the address listed below.
15-Day Unconditional Money Back Guarantee
- If at any time within 15 days after receipt of your Cutco Product you are not satisfied with your purchase for any reason, you may get a full refund of your purchase price by contacting Cutco customer service.
- Due to the personalization, engraved products cannot be returned under the Unconditional Money Back Guarantee. All other aspects of The Forever Guarantee do apply.
- Start a return or send the product with an explanatory note to the address listed below.
The Forever Guarantee is intended solely for consumer/ in-home use. The Forever Guarantee is not available for Cutco Products in need of service or replacement, as described in The Forever Guarantee, that have been purchased or otherwise acquired for the purpose of resale.
Customer Service Pledge
At Cutco, our pledge is to guarantee our customers 100% satisfaction.
For customer assistance or product advice, please contact:
Cutco Customer Service
322 Houghton Ave
Olean NY 14760
Cutco Customer Service
7-2351 Huron St
London ON N5V 0A8
Chat With Us
Email Us
Call